Support

Three paths, all create the same account:

• Sign in with Apple (iPhone): tap the Apple button on the sign-in screen. Uses your existing Apple ID. One tap.
• Sign in with Google: tap the Google button (iPhone and Android). Uses your existing Google account. One tap.
• Magic link: enter your email, tap "Send magic link," check your inbox, tap the link.

If you sign in via any path first and then switch to a different one with the same email, your accounts are automatically linked.

Check your spam folder first. The sender is hello@concertqueue.com. If it's not there:

• Wait 60 seconds and try again. Sometimes the first send is delayed.
• Verify the email address you typed (no trailing space, correct domain).
• Try Sign in with Apple (iPhone) or Google as an alternative.
• Still stuck? Email support@concertqueue.com.

Open the app → Settings → Danger Zone → Delete account. You'll need to type DELETE to confirm. This permanently removes your account, swipes, friendships, device tokens, and blocks. Reports and corrections you've filed are retained only as de-identified moderation or catalog audit records with your user ID removed and your free-text notes scrubbed.

If you can't access the app for some reason, email support@concertqueue.com and we'll process the deletion promptly, typically within a few days.

Open the show's detail sheet → tap the menu icon (top right) → "Report a problem." Pick the matching reason:

• Genre is wrong: pick the umbrellas we should use instead.
• Date / time / venue is wrong: tell us the correct value.
• Show is cancelled or postponed: flag the status change.
• Not a music show: comedy, theater, sports, etc.
• Something else: open-ended note.

An admin reviews every report; we aim to review promptly, typically within a few days. Accepted corrections update the show for everyone.

On any user's profile, tap the menu icon (top right):

• Report: pick a reason (inappropriate content, harassment, spam, impersonation, other). Goes to an admin for review; we aim to review promptly, typically within a few days.
• Block: instantly hides them from your search, suggestions, and profile views. Any existing friendship between you is removed, and an internal moderation report record is created for developer review. They are not notified that you blocked them.

Manage blocked users via Settings → Privacy → Blocked users.

The full range: small clubs, mid-size theaters, large rooms, outdoor amphitheaters along the Front Range and the mountain corridor. Coverage grows over time. If you're not finding a specific show or have a venue request, email support@concertqueue.com.

A few possible reasons:

• They haven't finished signing up. Users without a chosen @username don't appear in search.
• You're searching for the wrong handle. Usernames start with a lowercase letter and contain only lowercase letters, digits, or underscores (no spaces).
• One of you has blocked the other. Blocks hide users from search in both directions.
• Their account is hidden from search (admin / test accounts).

Check your phone's Settings → ConcertQueue → Notifications (the same path on iPhone and Android). Make sure they're allowed. Then in the app, Settings → Notifications, make sure the categories you want are toggled on. Every notification category is individually controllable, and turning off notification permission in your phone's settings stops all delivery.

If you switched phones recently, sign out + back in on the new device so we register the new APNs device token.

Settings → Username. Pick a new handle and it takes effect immediately. Handles must be unique, must be 2–20 characters starting with a lowercase letter (then lowercase letters, digits, or underscores), and aren't reserved, so a handle you free up may be claimed by someone else.

Settings → Calendar. There are two independent toggles: "Auto-add Going shows" and "Auto-add Interested shows." The first time you enable either, your phone asks permission for ConcertQueue to use its Calendar. Once enabled, every show you mark Going (and, if you turn on the second toggle, every show you mark Interested) gets added automatically. Events ConcertQueue adds to your device calendar will sync to any Google or Outlook account you've connected in your phone's settings, the same way your own events do. You can also export individual shows via the per-show "Add to Calendar" button.